Contact information

At Kairi, we value open and clear communication with our customers. Please find our contact information and policy outlined below:

Mailing Address

Kairi Pty Ltd
PO Box 304
KELLYVILLE NSW 2155

Contact Us

• For any inquiries, issues, or feedback, please contact us via email at contactus@kairi.com.au.
• We aim to respond to all emails within 48 hours during business days.
  

Business Hours

• Our customer service team is available from Monday to Friday, 9 AM to 5 PM (AEST).
• Emails sent outside of business hours will be addressed on the next business day.

Information to Include

• When contacting us, please include the following information for a quicker resolution:
  • Your full name
  • Order number (if applicable)
  • Detailed description of your inquiry or issue
  • Any relevant photos or documents

Privacy and Security

• Any personal information provided in your communications will be handled in accordance with our Privacy Policy. We are committed to protecting your privacy and ensuring the security of your data.

Response Time

• We strive to address all inquiries promptly. However, during peak times, response times may be slightly longer. We appreciate your patience and understanding.